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Thursday, December 13, 2018

What Consumers Should Know
  1. When you authorize a merchant or biller to debit your account, the merchant or biller should include information or a statement about the timing of the payment. If the merchant or biller offers you the option to make a same-day payment, it might be referred to as a same-day payment, or noted that the merchant or biller intends to collect the funds as quickly as possible.

  2. If you currently have a pre-authorized electronic payment(s) such as a recurring mortgage or insurance payment, then very likely there will be no change to the time that these payments are posted to your account. We will receive and post these payments normally, as designated by the transaction effective date.

  3. You should always have sufficient funds in your account to cover every payment you make, authorize, or initiate.

  4. You should frequently review your account statements and transactions.

We are always here to answer any questions you may have, and to help you navigate changes such as this one. Please call our customer service department at 719-395-2472 or a representative at your branch if you have questions.


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